How To Manage User Licenses

If you are  an admin or SuperAdmin of your team's account, you can add or remove user licenses anytime from your OneTapConnect account dashboard.

Add User Licenses

To add a user license, head to “Account & Billing,” then click “Manage user licenses” under the number of users on your subscription. This will open a popup menu where you can use the ”+” to add as many users as you need. Our system will automatically calculate your total due today.

The cost to add user licenses is the price per user prorated depending on the number of days left in your current billing cycle.

If your team is currently using all of the available seats on your subscription, you can also purchase additional user licenses directly from the Users page. To do this, click the orange “+ Add new user(s)” button near the top-right corner of the Users page. This will open a popup menu where you can add additional user licenses right away.

Remove User Licenses

To remove a user license, head to “Account & Billing,” then click “Manage user licenses” under the number of users on your subscription. Click the “Remove users” tab at the top-right of the popup window to open the correct menu, then use the minus sign to remove as many users as you need.

Removed user licenses will remain available until the end of your current billing cycle.

Make sure that the number of active users does not exceed the number of user licenses on your account. If there is a discrepancy at the time of your scheduled renewal, any surplus, active users will be automatically deactivated starting with the most recently added active user(s) on your team.