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How To Add or Deactivate Users

If you are the owner, administrator, or manager of your company's OneTapConnect account, you can add or deactivate users on your account dashboard.

How to add users/microsites to your company's account

  1. Log in to your OneTapConnect account dashboard.
  2. Go to Users.
  3. Click + Add new user(s), then select one of the following options:
    1. Email invitation: Invite a user to join your team by email.
    2. Manually: Create a new user by inputting that user's contact information.
    3. Import from CSV: Invite multiple users at once using a comma-separated values (CSV) file. 
  4. Ask invited and manually added users to accept their email invitations and create their accounts to become active users.
  5. Give physical near field communication (NFC) Smart Accessories to active users so they can activate their own Smart Accessories using the OneTapConnect mobile app.

Regardless of how you add or invite a new user, you will have to wait for them to accept an invitation and create an account before they show up as an active user on your team.

Added users who have not accepted their invitations will be listed on the Invited tab of the Users page.

To purchase additional NFC Smart Accessories, go to Shop Smart Accessories.

What happens after a user creates their account and becomes active?

After a user creates their account and becomes active on your company's account, they will need to download and log in to the OneTapConnect mobile app to get started.

Users can download the OneTapConnect mobile app using the appropriate link below:

For more information on installing and logging in to the app, see How to install and log in to the OneTapConnect mobile app.

So long as a user has an active status on the Users page, that user can:

  1. Download and log in to the OneTapConnect mobile app.
  2. Activate their own NFC Smart Accessories using the OneTapConnect mobile app
  3. Watch the OneTapConnect Basics training video on YouTube or the homepage of the mobile app.
  4. Get started using their new OneTapConnect microsite immediately!

How to deactivate a user/microsite

  1. Log in to your OneTapConnect account dashboard.
  2. Go to Users.
  3. Use the checkboxes to select a user/microsite.
  4. Click Action, then select Deactivate.
  5. Select a user/microsite to redirect traffic to, then click Save. 

Web traffic to deactivated microsites will be automatically redirected to an active microsite of your choice. This will ensure you do not lose the connections your deactivated users and microsites have made in the past.