--- title: How To Add or Deactivate Users description: How to add new users or deactivate existing users and microsites on your company's OneTapConnect account --- [Skip to content](https://help.onetapconnect.com/how-to-add-or-deactivate-users#main-content) [![onetapconnectlogo2](https://help.onetapconnect.com/hs-fs/hubfs/logo/onetapconnectlogo2.png?width=150&height=48&name=onetapconnectlogo2.png)](https://onetapconnect.com/) - [Home](https://onetapconnect.com/) - [Help Center](https://help.onetapconnect.com/) - [Book a demo](https://onetapconnect.com/contact-sales/) - [Blog](https://onetapconnect.com/blog/) Open main navigation Close main navigation - [Home](https://onetapconnect.com/) - [Help Center](https://help.onetapconnect.com/) - [Book a demo](https://onetapconnect.com/contact-sales/) - [Blog](https://onetapconnect.com/blog/) - [Submit a support request](https://onetapconnect.com/support) [Submit a support request](https://onetapconnect.com/support) How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://help.onetapconnect.com/?hsLang=en) 2. [Team Management](https://help.onetapconnect.com/team-management?hsLang=en) # How To Add or Deactivate Users If you are the owner, administrator, or manager of your company's OneTapConnect account, you can add or deactivate users on your account dashboard. ### How to add users/identity profiles to your company's account 1. Log in to your [OneTapConnect account dashboard](https://app.onetapconnect.com/dashboard). 2. Go to[**Users**](https://app.onetapconnect.com/users). 3. Click **+ Add new user(s)**, then select one of the following options: 1. **Email invitation**: Invite a user to join your team by email. 2. **Manually**: Create a new user by inputting that user's contact information. 3. **Import from CSV**: Invite multiple users at once using a *comma-separated values* (CSV) file.  4. Ask invited and manually added users to accept their email invitations and create their accounts to become active users. 5. Give physical *near field communication* (NFC) Smart Accessories to active users so they can activate their own Smart Accessories using the OneTapConnect mobile app. Regardless of how you add or invite a new user, you will have to wait for them to accept an invitation and create an account before they show up as an active user on your team. Added users who have not accepted their invitations will be listed on the **Invited** tab of the [Users page](https://app.onetapconnect.com/users). To purchase additional NFCSmart Accessories, go to [**Shop Smart Accessories**](https://app.onetapconnect.com/shop-smart-accessories). ### What happens after a user creates their account and becomes active? After a user creates their account and becomes active on your company's account, they will need to download and log in to the OneTapConnect mobile app to get started. Users can download the OneTapConnect mobile app using the appropriate link below: - iPhone users: [Get it on the Apple App Store](https://apps.apple.com/us/app/one-tap-connect/id6670749082) - Android users: [Get it on the Google Play Store](https://play.google.com/store/apps/details?id=com.onetapconnect) For more information on installing and logging in to the app, see [How to install and log in to the OneTapConnect mobile app](https://20515000.hubspotpreview-na1.com/how-to-install-the-onetapconnect-mobile-application). #### So long as a user has an active status on the [Users](https://app.onetapconnect.com/users) page, that user can: 1. [Download and log in to the OneTapConnect mobile app](https://help.onetapconnect.com/how-to-install-the-onetapconnect-mobile-application?hsLang=en). 2. [Activate their own NFC Smart Accessories using the OneTapConnect mobile app](https://help.onetapconnect.com/how-to-activate-smart-accessories?hsLang=en) 3. [Watch the OneTapConnect Basics training video on YouTube or the homepage of the mobile app](https://www.youtube.com/watch?v=P0z8bQ2Zu6Y). 4. Get started using their new OneTapConnect identity profile immediately! ### How to deactivate a user/identity profile 1. Log in to your [OneTapConnect account dashboard](https://app.onetapconnect.com/dashboard). 2. Go to [Users](https://app.onetapconnect.com/users). 3. Use the checkboxes to select a user/identity profile. 4. Click **Action**, then select **Deactivate**. 5. Select a user/identity profile to redirect traffic to, then click **Save**.  Web traffic to deactivated identity profiles will be automatically redirected to an active identity profile of your choice. This will ensure you do not lose the connections your deactivated users and identity profiles have made in the past. - [Getting Started](https://help.onetapconnect.com/getting-started?hsLang=en) - [Sharing Your Identity Profile](https://help.onetapconnect.com/sharing-your-identity-profile?hsLang=en#main-content) - [Identity Profile Functions](https://help.onetapconnect.com/sharing-your-identity-profile?hsLang=en#identity-profile-functions) - [Smart Accessories](https://help.onetapconnect.com/sharing-your-identity-profile?hsLang=en#smart-accessories) - [FAQ](https://help.onetapconnect.com/faq?hsLang=en) - [Identity Profile Information & Design](https://help.onetapconnect.com/identity-profile-information-design?hsLang=en) - [Team Management](https://help.onetapconnect.com/team-management?hsLang=en) - [Mobile Application](https://help.onetapconnect.com/mobile-application?hsLang=en) - [Account & Billing](https://help.onetapconnect.com/account-billing?hsLang=en#main-content) - [Account & Subscription](https://help.onetapconnect.com/account-billing?hsLang=en#account-subscription) - [Billing](https://help.onetapconnect.com/account-billing?hsLang=en#billing) - [Tips & Tricks](https://help.onetapconnect.com/tips-tricks?hsLang=en) - [Contact us](https://onetapconnect.com/contact-us/) - [Terms of use](https://onetapconnect.com/terms-of-use/) - [Privacy policy](https://onetapconnect.com/privacy-policy/) [![Chill listening crop-3](https://help.onetapconnect.com/hubfs/Logo%20C_Logo%20C.svg "Chill listening crop-3")](http://onetapconnect.com) [mailto:support@email.com](mailto:support@email.com) Copyright © 2025, ONE TAP CONNECT